Terms & Conditions/Privacy Policy

Terms & Conditions

  1. General

CIANO Aquarium, S.A., hereinafter called the “Seller”, sells replacement products from CIANO Aquarium brand property on the website www.ciano.pt.

The “Buyer” is the individual who is acting/purchasing in the capacity of end-consumer and is not linked to any business or occupation. If you are not an ‘End-Consumer’, you must not make purchases on the website www.ciano.pt.

The Seller reserves the right not to process any orders registered on the website www.ciano.pt com if he has doubts about the ‘End-Consumer’ status of the Buyer or when orders do not observe the general conditions of sale presented herein. These general terms and conditions of sale govern solely the supply, acceptance of orders, transmission and deliveries made on the website www.ciano.pt.

The Buyer must supply the Vendor with his email address, postal address or information on another form of contact which should be correct and complete, and agrees for the Vendor to contact him using this data, as deemed necessary.


  1. How to order

To send in an order on www.ciano.pt the Buyer must have an email account and his browser has to be updated and configured to accept cookies to enable use of all navigation conditions for the online store www.ciano.pt.

To make an order on www.ciano.pt is quite simple:

  • Enter the Online Store webpage;
  • Select the options and quantity you want on the item you wish to buy;
  • Click on ‘Add’ to add items to your ‘Shopping Cart’. From this moment, the item will be visible on your ‘Shopping Cart’;
  • You will now be able to continue shopping by adding new products to your ‘Shopping Cart’. When you have selected all the items you intend to buy, you then click on ‘Cart’, at the top of the page;
  • To continue, click on ‘Finish Shopping’;
  • You may shop using your Login (if you have already registered), create a new registration, or as a guest without needing to create an account;
  • Fill in the fields on ‘Billing details’ and ‘Delivery details’. If you are a registered buyer, these will be filled in automatically using your account details.
  • Select the form of payment, then click on the button ‘Finish Order’;
  • If you have chosen PayPal as a form of payment, it will go directly to the PayPal site to make payment;
  • You will then receive a confirmation email message summarizing your order.

We suggest you keep a record of your order details for future reference.

The Seller reserves the right to cancel or refuse any orders, even after automatic confirmation has been sent if there are doubts about the ‘End-Consumer’ status of the Buyer.

The Seller will not process orders for the following cases:

  • When there is insufficient guarantee of payment;
  • The orders are incomplete or incorrect;
  • The products ordered are not in stock.

In these cases, the Seller will notify the buyer by email of the reasons why the sale has not been made.

If the products ordered on www.ciano.pt not available for shipping within 15 days after receipt of payment of the order, the seller will inform about such unavailability and what the timeframe required for shipping your order, pending the acceptance of the new deadline. In case of non-acceptance, the seller shall refund the respective amount.

2.1 Right not to accept an order or cancel a purchase

The Seller reserves the right to cancel any order, even if the confirmation has been sent, for the following cases, making him free of liability for any damages or costs:

  • The products ordered are not in stock (payment will be returned);
  • Billing information is not correct or verifiable;
  • The order is flagged up by our Security Systems as being an incorrect order or an order subject to fraud;
  • Payment has not been received within five (5) calendar days after receipt of the order;
  • There are indications that the consumer is below the age of 18;
  • There are indications that the consumer is not the End-Consumer;
  • The price indicated on the Online Store is incorrect;
  • It is not possible to deliver the order at the respective address.
  • If the purchase is made from one of the countries not on the list of countries to select for registration of the billing address.
  1. Return Policy

3.1 General

Returns can only be done by the person who purchased the item.

3.2 Return of Defective Products

The Buyer has the right to return purchased items if they have manufacturing defects. The Vendor will carry out an analysis of the reasons for the return (via photographs and information sent in by the Buyer, etc.) and will inform the Buyer of his decision.

If it is proven that the defect is not caused by any inappropriate use, the Vendor will refund payment within 10 days after the date of notification of his decision. The amount refunded will be the amount paid for the purchase.

If the defect indicated is not proven or has been caused by inappropriate use of the product, the Seller will not refund payment.

Privacy Policy

CIANO Aquarium recognises the importance of protecting your personal data, whatever the nature. For this reason, we have drawn up a set of security measures aimed at protecting the data you have supplied us.

Treatment and Security of Personal Data

  1. In accordance with the provision set out in the Data Protection Law, the CIANO Aquarium customer user will be able to exercise their rights to access, correct, cancel and communicate personal information, at any time, in the following ways: on the ‘My Account’ link on the website, by email to info@ciano.pt or by calling (+351) 255 340 450.
  2. Your personal information is collected and processed by CIANO Aquarium for the purposes linked solely to the use of this site, its services and for the purchase of products. However, your personal information may also be used for other processing operations within the confines of such applications. Specifically, it may be used and treated for statistical analysis and advertising.
  3. If you cancel your email, you must do so through the email address on our database; otherwise it will be impossible to remove it.
  4. The customer authorizes CIANO Aquarium to treat customer personal information electronically, including all information published when registration is made on the website, for the necessary purposes of contracting sales with the customer, managing and making purchases and respective registration, monitoring access, including the use of ‘cookies’, allowing them to be accessed by CIANO Aquarium service providers and suppliers, namely accounting and auditing companies. We will not disclose your identity or give out your details to any external company for any purpose, advertising or otherwise.
  5. All computerized registrations are processed and stored by CIANO Aquarium in appropriate security conditions. For proof of communication, you only have to register electronically. Orders and invoices will be stored on a reliable and sustainable medium, in accordance with the law.
  6. CIANO Aquarium guarantees the protection of customer data and suitable access security to servers on secure sites with restricted and controlled access.

Conflict Resolution Information

CIANO is a member of the Arbitration Center designated by the National Center for Information and Arbitration of Consumer Conflict, with the contacts mentioned in the attached badge. In case of dispute the consumer may resort to this Dispute Settlement Body. More information on Consumer Portal www.consumidor.pt.

Use of Cookies

What are cookies?

Cookies these are small text files placed on your computer’s browser by the websites you visit. They are widely used by websites to make them work or improve their performance by providing site owners with information about themselves. The information held by cookies reveals usage preferences and not your personal data.

What type of cookies do we use?

We use cookies of two types to improve your user experience on our website.

1. Google Analytics

Google Analytics is a tool used to gather information about how visitors use our site. We use this information to compile site usage reports and improve it. These cookies collect information anonymously, including the number of site visitors and other statistical data.


2. WooCommerce

WooCommerce is the system used on our site to provide online store functionality. To monitor cart / basket data, three cookies are used.


The first two cookies contain information about the shopping cart, helping the system to know when shopping cart changes occur. The last cookie contains a unique code for each customer so you can know the cart data in the database for each customer.

No personal information is stored with these cookies.